The course will be delivered in 52 weeks (one year).

Full time study for 40 weeks and a break period of 12 weeks between 4 study terms. Each study term is approx. 10 weeks long.

The scheduled contact study per week are 20 hours.

The classes are scheduled per study week for two full days (09 am to 05 pm) and third half day (either 09 am to 01 pm or 01 pm to 5 pm). There are also additional 10 hours of self-study scheduled per study week for students.

AQF Level

Entry Requirements
Applicants must have completed Australian year 12 or equivalent overseas qualifications and be 18 years or older at the time of commencement. Overseas applicants are required to demonstrate English language proficiency of IELTS 5.5 equivalent. For complete details please refer to entry requirements.


The detailed fee and refunds information is available at

Qualification Description
This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.

Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.

They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Course Type:
Business Services Training Package Qualification

Course Structure
Total number of units = 12, Core Units = 4  Elective Units = 8

  1. BSBLDR511 Develop and use emotional intelligence (core)
  2. BSBMGT517 Manage operational plan (core)
  3. BSBLDR502 Lead and manage effective workplace relationships (core)
  4. BSBWOR502 Lead and manage team effectiveness (core)
  5. BSBADM502 Manage meetings (elective)
  6. BSBCUS501 Manage quality customer service (elective)
  7. BSBLDR513 Communicate with influence (elective)
  8. BSBRSK501 Manage risk (elective)
  9. BSBSUS501 Develop workplace policy and procedures for sustainability (elective)
  10. BSBWOR501 Manage personal work priorities and professional development (elective)
  11. BSBINN502 Build and sustain an innovative work environment (elective)
  12. BSBMKG501 Identify and evaluate marketing opportunities (elective)

For further details about each unit of competency please refer to BSB51918 Diploma of Leadership and Management

Mode of Delivery
Face to face

Location of Delivery
Ironwood Institute: Level 3, 68 Grenfell Street, Adelaide, South Australia 5000

Assessment Methods
Assessment methods include but are not limited to: Role plays; observation/demonstration of practical skills; Case studies; Written reports; Presentations; Written/oral tests.

On successful completion of this course you will be awarded with BSB51918 Diploma of Leadership and Management. Students who successfully complete only one or more units of competency within this Qualification will receive a Statement of Attainment. (By enrolling in this course, Ironwood Institute does not guarantee a learner will successfully complete and receive the qualification).

Qualification Pathways
BSB61015 Advanced Diploma of Leadership and Management or any other Advanced Diploma qualification and/or Bachelors of Business Management, or related fields.

(Ironwood Institute does not guarantee automatic pathway to a university degree and advise students to seek confirmation with the university). Please refer to  Ironwood University Pathways for further details

Employment Opportunities
Job roles and titles vary across different industry sectors.  For those with appropriate work experience, knowledge and skills gained from this Diploma can help the candidate to take on the following management positions which includes but not limited to:

  • Business Manager or Business Development Manager
  • Manager or Office Manager
  • Operations Manager
  • Entry to mid-level manager

(Ironwood Institute does not guarantee an employment outcome, licence, or accreditation at the completion of this qualification).

Work-based Training
Not applicable

Work Placement
Not applicable

Material and Equipment Required
Not required

Commencement Dates
There will be monthly intake for on-shore students and a quarterly intake for overseas students. Please contact for confirmed dates.

Support Services

Obligations and Rights of Learners

Institute Policies and Procedures

Consumer Protection
The ESOS legislation provides consumer protection to the enrolled students at Ironwood Institute. The written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies.    

Overseas Students Health Cover
It is a condition of student visas that international students and accompanying dependents must hold valid Overseas Student Health Cover (OSHC) for the entire duration of their study in Australia. The OSHC rate will vary depending on the personal circumstances and duration of stay in Australia. OSHC is a private health care arrangement, equivalent to Australia’s Medicare system, which helps cover the costs of medical treatments in and out of hospital, should you get sick or have an accident.

Ironwood Institute recommends OSHC provider Australian Health Management (AHM). However, this recommendation does not restrict you from obtaining OSHC from a provider of your choice. A list of approved providers can be found on the Department of Health and Aging website