The course will be delivered in 52 weeks (one year).
Full time study for 40 weeks and a break period of 12 weeks between 4 study terms. Each study term is approx. 10 weeks long.
The scheduled contact study per week are 20 hours.
The classes are scheduled per study week for two full days (09 am to 05 pm) and third half day (either 09 am to 01 pm or 01 pm to 5 pm). There are also additional 10 hours of self-study scheduled per study week for students.
Intake Dates – 2020
Intake Dates – 2021
13 Jan, 3 Feb, 3 Mar,7 Apr, 28 Apr, 26 May, 30 Jun, 21 Jul, 18 Aug, 22 Sep, 13 Oct, 10 Nov
Intake Dates – 2022
12 Jan, 2 Feb, 2 Mar,6 Apr, 27 Apr, 25 May, 29 Jun, 20 Jul, 17 Aug, 21 Sep, 12 Oct, 9 Nov
There are no entry requirements for this qualification. Applicants must be 18 years or older at the time of commencement. For complete details please refer to Domestic entry requirements.
The detailed fee and refunds information is available at https://ict.edu.au/domestic-students-fees-and-refunds/
This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.
Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.
They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Business Services Training Package Qualification
Total number of units = 12, Core Units = 4 Elective Units = 8
- BSBLDR511 Develop and use emotional intelligence (core)
- BSBMGT517 Manage operational plan (core)
- BSBLDR502 Lead and manage effective workplace relationships (core)
- BSBWOR502 Lead and manage team effectiveness (core)
- BSBADM502 Manage meetings (elective)
- BSBCUS501 Manage quality customer service (elective)
- BSBLDR513 Communicate with influence (elective)
- BSBRSK501 Manage risk (elective)
- BSBSUS501 Develop workplace policy and procedures for sustainability (elective)
- BSBWOR501 Manage personal work priorities and professional development (elective)
- BSBINN502 Build and sustain an innovative work environment (elective)
- BSBMKG501 Identify and evaluate marketing opportunities (elective)
For further details about each unit of competency please refer to BSB51918 Diploma of Leadership and Management
Mode of Delivery
Face to face training.
Location of Delivery
Ironwood Institute is located at Level 3, 68 Grenfell Street, Adelaide 5000. The campus is in the heart of Adelaide City Centre, which offers an excellent blend of history, culture, modern lifestyle and congenial learning environment. The site is well connected by public transport (bus, tram and train).
Assessment methods include but are not limited to: Role plays; observation/demonstration of practical skills; Case studies; Written reports; Presentations; Written/oral tests.
On successful completion of this course you will be awarded with BSB51918 Diploma of Leadership and Management. Students who successfully complete only one or more units of competency within this Qualification will receive a Statement of Attainment. (By enrolling in this course, Ironwood Institute does not guarantee a learner will successfully complete and receive the qualification).
BSB61015 Advanced Diploma of Leadership and Management or any other Advanced Diploma qualification and/or Bachelors of Business Management, or related fields.
(Ironwood Institute does not guarantee automatic pathway to a university degree and advise students to seek confirmation with the university). Please refer to Ironwood University Pathways for further details
Job roles and titles vary across different industry sectors. For those with appropriate work experience, knowledge and skills gained from this Diploma can help the candidate to take on the following management positions which includes but not limited to:
- Business Manager or Business Development Manager
- Manager or Office Manager
- Operations Manager
- Entry to mid-level manager
(Ironwood Institute does not guarantee an employment outcome, licence, or accreditation at the completion of this qualification).
Material and Equipment Required
Obligations and Rights of Learners
Institute Policies and Procedures
The Australian Consumer Law provides consumer protection to the enrolled students at Ironwood Institute. The written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies.