What is Tuition Protection Service (TPS)?

The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international students whose education providers are unable to fully deliver their course of study. For further details please refer to Tuition Protection Service website www.tps.gov.au

How can I obtain credit transfer or RPL?

You can apply for credit transfer or recognition of prior learning (RPL) at application time by ticking the box in the application form for enrolment that you would like to apply. Ironwood Admissions will send you a Credit Transfer form or RPL form at the time of enrolment. You will need to show original transcripts to obtain course credit. The Director of Academics will finalise your application for course credit or RPL at time of enrolment. The duration of your course and timetable will be adjusted based on the course credit or RPL granted and your COE created accordingly.

Do I get my tuition fee reduced for the units I may obtain credit or RPL for?

Normally, Ironwood reduces the fee for the units transferred through course credit or RPL. However, an administration fee may be charged for it.

How can I know my academic results?

Students are able to view their results through our student portal, meet directly with your trainer or, student services at studentsupport@ict.edu.au

Can I get my assessment reviewed if I am not satisfied with my result?

Students can lodge and academic appeal free of cost through the institutes complaints and appeals process located at www.ict.edu.au/policies-procedures/

How many times can I re-sit to pass my unit of competency?

Students are given 2 attempts at any piece of assessment unless the student is sick on the day of the assessment and submit a medical certificate dated on the day of absenteeism as evidence.

How can I obtain my certificate of qualification?

You are eligible to receive your transcripts, certificates of attainment and course completion letter if you have successfully completed your course and paid all the fees.

Can I defer or suspend my studies?

Yes, you can defer or suspend your studies by submitting a deferment or suspension application form. Head of Student Administration and Quality will review your application in line with our deferral, suspension and cancellation policy and procedure located at www.ict.edu.au/policies-procedures

Under what circumstances can I apply for deferment or suspension?

You will be required to provide evidence for compelling or compassionate circumstances warranting deferment or suspension of your studies.

Reasons for granting deferment or suspension while studying. Students can apply for temporarily deferring or suspending their studies when:

There are genuinely compelling or compassionate circumstances. Compelling or compassionate circumstances include, but are not limited to:

  • Serious injury or illness where the medical certificate states the student was unable to attend classes.
  • Bereavement or serious illness of a close family member( where possible, a death certificate need to be provided; political upheaval or natural disaster in the home country requiring emergency travel and this has impacted on the student studies; and
  • A traumatic experience such as being involved in a serious crime or accident. All such cases need to be supported by police or psychologist reports.

Please note even if medical and other supporting documents are provided the student cannot be guaranteed a suspension or deferment of studies. The air ticket may be purchased after your request for deferment or suspension has been granted.

Do I need a work permit?

With effect from 26 April 2008 all student visas will be granted with work rights attached. Please note that you are permitted to work after you have commenced your studies.

Under this, student visa information is stored electronically for access through the Visa Entitlement Verification Online (VEVO) service, which will allow you to view your visa details online. Employer, government agencies and education providers have also access to check your current details after obtaining your consent.

What are my work rights?

The student visa (subclass 500) allows the following condition 8105 for all international students that You cannot work more than 40 hours per fortnight when your course is in session (other than work which has been registered as a part of the course). A fortnight means any period of 14 days commencing on a Monday and ending at the end of the second following Sunday. You can work for more than 40 hours per fortnight during recognised vacation periods offered by your education provider. You cannot start paid work until you have started your course in Australia. No work limits apply if you are studying a Masters by research or Doctorate course in Australia. For further information go to https://www.homeaffairs.gov.au/trav/stud/more/visa-conditions/visa-conditions-students

What do I need to do if I change my residential address, phone number or email address?

As per your visa conditions you are required to update your contact details with Ironwood within 7 days of change. You can do this by filling up a change of address form at reception or on the online student portal.

What should I do when I am unable to attend my class due to sickness?

You must seek medical advice by seeing a Doctor and obtain a medical certificate. The medical certificate must state your medical condition and the period during which you are unfit to attend the classes. It is advisable to inform Ironwood as soon as possible.

If I am unable to pay my fee on the due date, what do I do?

You must contact student support services at studentsupport@ict.edu.au and speak to one of the finance officers available to discuss your options.

If I have a complaint or appeal what do I do?

All students have a right to say anything that affects their studies.  We recommend that students speak firstly with the person/s with which they have a complaint or want to appeal with. Otherwise, students can choose to either speak to students support services, or send an email to studentsupport@ict.edu.au, fill out a complaint or appeal form which is available on our website or at the campus, or simply pop some feedback into the feedback box located by the student notice board.  For the policy and procedure on our complaints and appeals please go to www.ict.edu.au/policies-procedures/

Where I can access more information?

You can access more information at the following link: https://ict.edu.au/recommended-links/